We are required by The London Local Authorities Act, and Anti-Money Laundering (AML) regulations and 'Know Your Customer' (KYC) requirements to obtain proof of ID and address for all customers who use our address services and also customers who form multiple companies using our website.
We require proof of ID and address for the following services:
We do not require proof of ID and address for the following services:
Who should supply proof of ID and address
We require proof of ID and address for all Shareholders/Owners of a company/LLP who own more than 25% of a company which uses our address services.
In the case of a Limited by Guarantee Company, we can accept the ID for the Quality Formations account holder (we do not require ID from all company officers).
We also require proof of ID and address from anyone who is not a Shareholder/Owner of a company using our Business Address service, but who wishes to receive and have mail forwarded to them.
Proof of ID and address is required from ANY person who purchases the following Additional Services: Company Dissolution, Share Transfer/Share Allotment, Appointment and Removal of Director/Secretary, and Company Name Change.
Acceptable forms of proof of ID and address
We will process UK residents through our online ID verification process, and subject to passing this online ID check, you will not require providing certified copies of proof of ID and address documents by email or post.
UK residents who fail the online ID verification process, and all non-UK residents will require providing certified ID and proof of address documents by email or post, as follows:
Proof of ID
Proof of address
The document must be dated within the last 3 months, and it must show both the person’s name and address.
All documents should either be in English or accompanied by an English translation by an Official Sworn Translator.
Certified ID Procedures
There are separate requirements for certified ID documents based upon where the certifiable persons live.
a) UK and EU Residents
Your proof of ID and address documents must be certified by one of the following persons or institutions who is not a friend or relative of the person whose documents are being certified:
b) Non-EU Residents
We will require your proof of ID and address to be notarised by a Public Notary.
Specific wording for certification of documents
Each certified document should have the following statement written on it: "Certified to be a true copy of the original seen by me". The documents should be dated by the certifying person and they should print their name, address and occupation on the documents.
How to send your certified documents
1) By E-mail (preferable)
You can send scanned copies of the certified documents by e-mail to firstname.lastname@example.org and we will respond to your e-mail to confirm receipt of your documents.
2) By post
If you are unable to send scanned copies of your documents to us, we can accept them by post. Alternatively, if you would like to hand in your documents to us, we will be happy to copy the documents and attest them on your behalf. The address to post or hand the documents in:
71-75 Shelton Street
When is ID required?
1) Clients forming multiple companies
All clients who form multiple companies on our website will require satisfying our proof of ID and address requirements, either by going through our online ID verification process or providing certified documentation. This is required prior to the company application being presented to Companies House.
2) Clients using our address services
All clients using our address services will require satisfying our proof of ID and address requirements, either by going through our online ID verification process or providing certified documentation. This is required within 3 weeks of your initial order date. Your address service will not be activated until the proof of ID and address requirements are satisfied. Any mail received will not be processed or forwarded prior to the proof of ID and address requirements being satisfied. Should you not satisfy our ID requirements within 3 weeks of your initial order; the service(s) will be terminated. We send reminder messages to our customers, however, it is your responsibility to provide the information required to process an online ID check or provide the necessary certified documentation within the timescales listed on the correspondence we send to you.